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SEPTEMBER 2017 POLL: Which method of accepting reservations yields the highest conversion to rental?

Sue_CSue_C NADaily Operations Certified, Advanced Operations Certified, Administrator Certified ✭✭✭✭✭
edited June 2018 in SiteLink General Discussions
Which method of accepting reservations yields the highest conversion to rental?

SEPTEMBER 2017 POLL: Which method of accepting reservations yields the highest conversion to rental? 25 votes

I do not know how to calculate this
4% 1 vote
Reservations via walk-ins yield the highest rental conversion rate
28% 7 votes
Reservations via email or a generic contact form on our website that is emailed to us convert to tenants more often that other methods
0% 0 votes
Reservations accepted over the phone yield the highest rental conversion rate
36% 9 votes
Reservations completed right on our website convert into rentals more than other methods
24% 6 votes
Reservations integrated from listing services (aggregators) turn into rentals the most
8% 2 votes
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Comments

  • KarlaKarla ORRegistered User, Daily Operations Certified, Advanced Operations Certified ✭
    This poll should have a line that includes from a phone call to a call center or to a site. I have found that when a manager answers the phone they get a better response rate than thru a call center.
  • Sue_CSue_C NADaily Operations Certified, Advanced Operations Certified, Administrator Certified ✭✭✭✭✭
    @Karla, yes that's another scenario for reservations, thanks for adding that as a comment! We may have missed some other options–people can always just choose the answer that fits best and add a better explanation into the thread. The poll doesn't allow editing unfortunately, I guess to keep it on the up-and-up :)

    But it's good to know that in your experience a manager gets a better response rate than a call center. Anyone else agree?
  • Sue_CSue_C NADaily Operations Certified, Advanced Operations Certified, Administrator Certified ✭✭✭✭✭
    The September Poll is closing soon, make sure you get your vote in! Thanks to everyone who participated. Past polls can be easily found on this forum by clicking the Search feature at the top and entering "Poll."

    Poll results can also be found in the Webinar Q&A posts where live polls were taken during each event. 
    The results are always interesting to see and sometimes an eye-opener, so check them out to gain insight into some of our industry's trends.

    Check back later today for the October Poll, and don't forget to vote! 
This discussion has been closed.