Clients unable to pay online day before due date
Just had a customer call who is due on the 24th. They logged into the web side of Sitelink to pay but the client says it's showing a zero balance and no unpaid invoices. We see an unpaid balance and a pending invoice when we pull up the client on our side when we pull up her account.
Have to admit that I would have put this to a general misunderstanding of what they're looking at but it's now happened about a half dozen times since we started the web side payment option.
Just wondering if we missed an option somewhere before I fire off a ticket to support.
Was also wondering about folks who are behind who are unable to pay online. Seems like after 10 days behind, they can no longer make payment via the website. Rather see that at 30 days.