refund deposit

isa

Is it possible to refund the 50$ deposit without a move-out

skinman

I don't believe so... you could always write them a check and make a note on their file to dismiss the refund at move out due to it being returned already, but I personally wouldn't do it.

Is someone else taking over the unit? If so, I would do a move out/move in.

isa

No one else is taking over the unit , The tenant has multiple units and i forgot to remove the deposit .

Thanks for your help Skinman !!

skinman

If they added a unit , paid by cash or check, and it's before a daily close, you can always void the receipt and reprocess their payment.

You could also do a rent credit as well and make the same note....I cant give an opinion on a best course of action without more details.

Have a great weekend!

isa

The units were paid by credit card and it's after the daily close. How do you do a rent credit ? And thanks again you are really helpful !!

skinman

Go to the payment screen and select/highlight the unit you want to put the credit towards... Then check the box " make future charges", just above their license photo (with 1 future charge)... You'll see it adds a future rent charge for that unit only... then hit ok...Then go back to the payment screen after it processes, highlight that unit again and go to edit charges and payments... on the next screen highlight the grayed out credit column and enter the amount of the credit and hit ok

skinman

Otherwise you would have to wait until their due date to credit the amount, so it's easier to just create the future charge now.

isa

Thanks ! Have a great weekend !!