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Learn the Lien laws in your state!
If the company doesn't already have established policies (waiving fees, prorating, etc.) define them! put everything into writing so the protocols are clear and easy to follow.
Audit every unit; make sure there are no "under the table" or "missing" contracts. you have to get the house in order before you start gaining business. Foundation before roof!
Shop every facility within 10 miles; get prices, occupancy, and rate them according to your facility (are they cleaner/dirtier? are they more secure/less? once you have an idea where your store falls on the scale, market to your strengths.
Always remember to do the 20% of work that gets you to 80% of the results... don't worry about that last 20% yet.
....I have to go get my soapbox!
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