Reservations not pulling to Sitelink from Website ??

PSC

We are using Storedge as our current website provider. We have been receiving emails that we are getting reservations from our website, but they have stopped pulling through to Sitelink. 

Is anyone else having this issue?

JulieA

I had a customer come in yesterday and said he got an error message while trying to reserve online. 

JulieA

I just did a test and it worked fine. We do NOT use Storedge.

PSC

Thanks Julie! I emailed Sitelink support and they have not responded. It's very frustrating. 

JulieA

How long ago did you email support?

MamaDuke7

PSC said:

Thanks Julie! I emailed Sitelink support and they have not responded. It's very frustrating. 

I find I have much better luck when I just call them!

JulieA

MamaDuke7 said:

PSC said:

Thanks Julie! I emailed Sitelink support and they have not responded. It's very frustrating. 

I find I have much better luck when I just call them!

I like using email.  I don't have time to be on the phone with them.  Seems they usually would call when the office was closed and I would have to call them back.  Or they call when we are busy with customers.  Also I like reading the response. 

PSC

JulieA said:

How long ago did you email support?

I have YET to receive a response from them. Good Luck calling them. The new agents know absolutely nothing. Sitelink is going downhill fast.