Card Payment Expired Card warning

JulieA

Card expires 7/2020.  The Processing Failure Report lists it as expired.  I am going to call to see if they have a new card.  Any other suggestions? 

dbudgen

Try rerunning the card before calling, because the batch processing is still in beta. It can glitch!

JulieA

I have tried three different times.  I wasn't aware of Beta. Is that for a particular processor?

MamaDuke7

That's for the Sitelink automatic processing overnight.

Maybe try going in and redoing the expiration date and saving again?  Maybe that would make it realize the correct date.

JulieA

Good idea but didn't work!

i43storage

I recall that happening to me once.  It ended up being a problem with the tenant's credit card.  Not sure why it gave me the error of an expired date, but it did.

paschn

I find this notice in my "reminders" list. The respective units were current, it was (apparently) giving me a "heads up" for the future.

Nonetheless, it's annoying to have it each morning. I normally email the client, making them aware of the imminent problem, asking them to update their card info. If they ignore or overlook it, I go into autobill and remove them, then send a notification email apprising them of my actions and suggest they update to avoid going delinquent. In this way I keep my reminders current and clear of otherwise unremovable clutter.