Tenant Anniversary - CRM Campaign Schedule

i43storage

Is it just me, or does anyone else see a drawback in sending out a reminder to a tenant thanking them for storing their stuff for another year?  Seems like a lot of my tenants are on auto-pilot with their credit card, and if I actually remind them they have stored their high school yearbooks for yet another year, they may move out ... 

JamesStorage

It's not just you lol. I have a customer that's been with the facility so long that he predates the computer systems. He only remembers after the auto-bill goes through how long he's been here. We just do birthday notifications to tenants. I've often wondered how many tenants are only still here because they forgot.

MamaDuke7

I have that one turned off.  I have no intention of reminding them how long they have been paying to store their junk valuable possessions with me.   

i43storage

MamaDuke7 said:

I have that one turned off.  I have no intention of reminding them how long they have been paying to store their junk valuable possessions with me.   

Okay good.  I'm not the only one that doesn't use it for that exact reason.

MrFugate

we have Anniversary turned off but we do a Birthday E-mail with a $10.00 merchandise coupon.