hello

JonnyB

Sometimes when I move in a new tenant it doesn't prorate them for the month. It wants to charge full price . Any body else have this problem, or could tell me where the proration settings are.

MamaDuke7

Make sure you are set for First of Month billing and not Anniversary Date.  That is where the problem is going to come from.  (With Anniversary Date, you always charge a full month at move in.)

Your software should already be setup that way, but if not, be sure that the correct button is chosen at move-in.

MamaDuke7

Also, you may be set up so that for the last say 5 days of the month, you are required to charge the prorate PLUS the full next month, since it's due so close to the next due date.  Many owners set it up that way.