moving out/back in

If someone was moved out but it was an accident is it possible to void in any way ? This was done a couple days ago so a close out would have already been done.

Comments

  • ESS
    ESS Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    edited October 2019
    There isn't a way to reverse it after a daily close, depending on your security settings. Was a "refund" issued? Do you not prorate out? If not, you could move them back in and waive any fees or deposit, but make notes if they previously paid one, then credit the remaining rent. If you have a ledger for concessions, make sure to make your notes with receipts.
  • teamcapitola
    teamcapitola Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭

    You can reverse a move out within 5 days, but only if no credits/refunds etc. were performed.

    Go to main screen and select Adjustments ---> Moved Out Accounts ----> Select tenant and click on "Undo Move Out"

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