ADDING DISCOUNT TO EXISTING CUSTOMERS

6651storage

IS IT POSSIBLE TO ADD A DISCOUNT TO AN EXISTING CUSTOMER, IF THEY HAVE BEEN IN FOR AWHILE AND KNOW THEY ARE GOING TO BE HERE FOR AWHILE LONGER WE HAVE A PAY FOR 6 MONTHS, GET THE 7TH FREE DISCOUNT WE WOULD LIKE TO DO THAT FOR THEM.  IS THIS POSSIBLE?

ESS

Absolutely! You cannot do it for the months they have already been there, but you can add it for the months going forward. 
Payments>select tenant>Make Future Changes>Edit Charges and Payments>Select discount plan

MamaDuke7

The discounts need to have been set up to be used "everywhere" and not just for move-in.  Otherwise, you can't add it to an existing customer.

6651storage

THANK YOU ESS THAT WAS A BIG HELP!

Pat

Where is the "make future changes" option?

MamaDuke7

Pat said:

Where is the "make future changes" option?

Right in the middle of the payment screen, directly above the ID photo.  It's a check box, and you can select how many months of future charges to add.

ESS

Pat said:

Where is the "make future changes" option?

It's actually charges...I have read it wrong this whole time eek

ESS

You can also go into "Edit Charges and Payments" and click on "Add" in the Periods section instead of "Make future charges"

Pat

Thanks, I guess Aliens got into the computer last night - this line was NOT there yesterday. And I have not ran a live update today.