So Tired of People! How do you deal with burn out?
It seems like we have had so many stupid people over the past 3 months, I can barely handle it anymore. I have a woman who's CC on auto pay was about to expire, I sent out the expiration notice 30 days in advance, through USPS and emailed it. All throughout that month I sent more reminders, and left messages for her. When she finally called 60 days later to update her card she had two fees. She said "I don't check my mail very often, and that's not a good e-mail for me anymore, so I shouldn't have to pay fees".
A guy put all of his unwanted stuff in an empty RV space (which is rented but the truck was out for the day). When we addressed him, he said he didn't see the sign, nor the chain across the site (he literally moved the chain). We sent him a termination of rental agreement notice and he claimed we were in violation of the ADA rules since we purposely forced him to take an upstairs unit, and went on to let us know all of the violations he can sue us for.
This man chose this unit, even though he needs a scooter to get around, and knows we only have cargo lifts (we allow him to ride up in them). We gave in and rescinded the termination.
A man came in one day like a bulldozer screaming that we charged him for two months but he vacated two months ago, I explained that we cannot possibly know he vacated, if he leaves his lock on and doesn't put in a vacate notice, he proceeded to push everything off of my desk, I called the police but he was gone by the time they arrived. We refunded his two months rent.
The tales go on and on..............getting sick of it.
At least it feels good to vent here.