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JMC

JMCJMC FLRegistered User
Our sitelink system is set up on Anniversary billing.  Here's my question:  Customer moves in on 01/08/2020 and their due date will then be the 8th of each month.  Is it possible in sitelink to change their due date - for example to the 15th of each month?  Follow up question:  Can this be done at move in & can this be done at any time during the rental?  Often customers need to move in right away - but would prefer to have the payment due on a different day of the month.  Thanks in advance for your answers!

Best Answers

  • themagethemage ORRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭
    edited January 8 Accepted Answer
    We do it from Company, Utilities, Edit Anniversary Billing Date, set new anniversary date and hit save.
    Then refresh and go into the Tennant's payment screen and double check the pro-rate to pay up to the new anniversary.

    For new move in, complete the move in but don't take payment until after adjusting the anniversary.
  • MamaDuke7MamaDuke7 CARegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    edited January 8 Accepted Answer
    Keep in mind, if you rent on the 8th and make the due date the 15th at rental, that means they won't have access until the 15th.  So if they want access on the 8th, the only way to do it is to go back and adjust afterwards.

    At move in, the first thing you will do is change the move-in date, otherwise all other changes will revert when you change the date.

  • StorageinasnappStorageinasnapp ARRegistered User ✭✭✭
    Accepted Answer
    We will do what @themage said, but only after they have been in the unit a month or two.

Answers

  • JMCJMC FLRegistered User
    Thanks for the answers and tips!!   
  • CVSSSTORAGECVSSSTORAGE CARegistered User, Daily Operations Certified ✭✭✭✭
    also when you change anniversary date it will prorate the difference. Like they would still owe from the 8th to the 15th. Always remember to tell people that 
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