Multiple Unit tenant locked out
A tenant with 2 units called and wanted to add a third space. Called Monday and said they wanted to start it on Wednesday. I did a Future Move in with date of 7/22. He showed up yesterday and was denied access at gate. Came in paid for third unit and completed e sign docs. Still didn't readmit. Couldn't change the move in date because I had already completed transaction. Hindsight I should have done a reservation instead of Future Move in. I changed ledger setting to never lock out at gate and it readmitted. Guess I need to check set up for gate access for multi unit tenants. I really don't understand the choices but do remember tech support changing a few of those settings when remoted in about a month ago.