Is there a report that shows who is exempted from fees?

sonyawiprud

With all that's going on I need to check on my exempted customers, make sure they're back on the fee schedule etc. etc. Not seeing it in reports. 

ESS

Reports>Exceptions 

sonyawiprud

ESS said:

Reports>Exceptions 

and then which report do I ask for? I don't see the wording for exemptions for late fees. 

sonyawiprud

I'm specifically looking for a report that shows who I have disabled past due events for. 

MamaDuke7

sonyawiprud said:

I'm specifically looking for a report that shows who I have disabled past due events for. 

Reports: Exceptions: Account:  Disabled Past Due Events for Scheduled Move-outs

This actually shows everything, not just scheduled move-outs.  You can select the date range you need the info for.

sonyawiprud

MamaDuke7 said:

sonyawiprud said:

I'm specifically looking for a report that shows who I have disabled past due events for. 

Reports: Exceptions: Account:  Disabled Past Due Events for Scheduled Move-outs

This actually shows everything, not just scheduled move-outs.  You can select the date range you need the info for.

I tried that it only shows who I have already turned back on, I know at least a few customers that I am working with for Covid, and they are nowhere on a list. That's why I'm trying to see who has been disabled from past due events. 

MamaDuke7

sonyawiprud said:

MamaDuke7 said:

sonyawiprud said:

I'm specifically looking for a report that shows who I have disabled past due events for. 

Reports: Exceptions: Account:  Disabled Past Due Events for Scheduled Move-outs

This actually shows everything, not just scheduled move-outs.  You can select the date range you need the info for.

I tried that it only shows who I have already turned back on, I know at least a few customers that I am working with for Covid, and they are nowhere on a list. That's why I'm trying to see who has been disabled from past due events. 

You'll have to be sure to back the date to when you would have turned them off in the first place.  I disabled accounts and they show on the list as long as I have the right dates.

ESS

sonyawiprud said:

ESS said:

Reports>Exceptions 

and then which report do I ask for? I don't see the wording for exemptions for late fees. 

I didn't narrow it down, sorry. You'd have to look thru them, it will tell you which fees were given an exception. That was the closest I could come to the info you're looking for.

GM_SJ_BSS

sonyawiprud said:

With all that's going on I need to check on my exempted customers, make sure they're back on the fee schedule etc. etc. Not seeing it in reports. 

I'm actually having this same issue as we were not charging any late fees.  I started making a list to track the ones I was turning off the past due and never lock out of gate options.  I was hoping to find some kind of report I could reference to seeing how it does get busy in here and I may have turned off a few and forgot to write them down.

i43storage

Did you also allow them access during this time?  If so, you could run a Gate Access Report and sort by "never lock out flag."

GM_SJ_BSS

i43storage said:

Did you also allow them access during this time?  If so, you could run a Gate Access Report and sort by "never lock out flag."

  Awesome I did not think of that......Thank you i43storage

sonyawiprud

i43storage said:

Did you also allow them access during this time?  If so, you could run a Gate Access Report and sort by "never lock out flag."

If you exempt them from fees does the "never lock out at gate" check box get checked automatically?"

MamaDuke7

sonyawiprud said:

i43storage said:

Did you also allow them access during this time?  If so, you could run a Gate Access Report and sort by "never lock out flag."

If you exempt them from fees does the "never lock out at gate" check box get checked automatically?"

No.  That's a separate click.

For example, I may decide not to charge someone late fees this month because of extenuating circumstances.  But they still lose access until they pay the late rent, unless I was really sure they wouldn't come and clean out the unit and leave without ever paying.  Therefore, I'll select Disable Past Due Events" but leave the gate to lock as usual.

sonyawiprud

Gate Access report: How can I get access to that report? I'm able to open it but the start/end dates is greyed out along with filtering. 

MamaDuke7

sonyawiprud said:

Gate Access report: How can I get access to that report? I'm able to open it but the start/end dates is greyed out along with filtering. 

That is a fixed report.  You can't choose a different date or filter anything.  You can only change how the results are sorted.