How do I fix a sale that was was entered wrong.

dperry

How do I fix a sale  for a NON tenant if the quantity was entered wrong and merchandise was paid by c/c. We refunded the money in cash back but the site won't let us show the refund.  She was taken care of , now we need to fix the books!
Thanks!

GM_SJ_BSS

..dperry said:

How do I fix a sale  for a NON tenant if the quantity was entered wrong and merchandise was paid by c/c. We refunded the money in cash back but the site won't let us show the refund.  She was taken care of , now we need to fix the books!
Thanks!

If you are trying to adjust the books, have you tried at the end of day, on your daily close click on Enter Ledger Adjustment.... You may be able to do what your looking for there.

AnitaJohnson1269

Go to Adjustments>Returns & Inventory Adjustments>Enter the Receipt Number from original sale,  and return the qty that was overcharged. It will ask to "Return to Customer?" and return it with the cash payment you refunded.  

Hope that's what your meaning.... 

dperry

We did everything you said her, the problem is the site won't let us click on 'return to customer'- we tried that.