How do I increase a tenant's monthly insurance premium? Just discovered we charged the wrong amount

sdooley56

We recently discovered that the rates we had in Sitelink for insurance were outdated.  How do we increase the rate for current insurance customers in Sitelink?

JulieAton

On the payment screen click on the Umbrella- Insurance. Bottom right of the screen. 

sdooley56

Thanks JulieAton for your response.  I tried this but it didn't let me change the monthly amount.  The tenant is currently paid in full so I couldn't change the current amount either.  I'm thinking this way only allows you to change the current month's charges?  I am trying to find out how to change their monthly insurance rate.

MamaDuke7

To change insurance rates go to Setup: Insurance and Protection Plans.  Choose your carrier and change the rates.

But you can't change the rates on existing policies (logically, they have a contract for the old rates).  The only thing you could do is cancel the policy and then add a new one.  There is no way to just change the charges on a policy already in effect.