On-line Payment difficulties
Is anyone else having constant problems with tenants being able to make payments on-line? Every month we have at least 15 people who call in saying they are unable to complete payments due to a variety of reasons from timed out to change your password. I have communicated with Sitelink numerous times and they give me this long explanation to give the customer to use Google Chrome, clear all cookies, etc. I feel this is an unreasonable thing to ask of my clients, many of whom are not technically inclined. We use Sitelink Merchant Services and StorEdge designed our website. Any info would be greatly appreciated!!! I'm so frustrated!!