Tenant's Own Insurance Update

GSI03

Can anyone tell me if there is an easier way to update a tenant's insurance.   The way I know-even if I only need to change the expiration date on their policy is to cancel the proof, complete the transaction, go back in, put the exp date, policy #, insurance carrier, and amount of coverage all over again, then complete the transaction again.  Why is this so time consuming!

MamaDuke7

That's the only way I know to change it, too.  A little clunky, for sure.

storable_support

Hi, @GSI03. You and MamaDuke7 are correct. Editing/modifying existing insurance policies and proofs isn't currently a feature of SiteLink. We definitely see how this workflow could be improved and will pass your feedback along to our product developers. 

Suzanne

I agree. We even have to do a refresh before the policy actually is cleared after a cancel. It would be nice if we could run a report or have reminders pop up to remind us to contact tenants with expiring policies. We are doing a complete insurance audit on all tenants and it would be so much easier and faster if we could simply update the expiration dates of those expired or soon to expire. Similar notifications like the one for expiring credit cards would be great.

smanning

Agreed.  This is REALLY tiresome when you have tenants who have multiple units - like 6.  If we can edit CC payments under multi-unit credit card, something along the same lines would be GREATLY appreciated for insurance.  And like Suzanne and OP said, it is time consuming when you have to go in and cancel each coverage individually and complete that transaction before you can cancel the next policy, on the same tenant.  PLEASE make this a more operator friendly option.

helenatim

Hey @storable_support - now that I am requiring Tenant Insurance, I am suffering from this annoying update.  Looks like requests were made in 2021 to update this process.  If a tenant's policy simply updates to the same date on the following year, please give us the option to fix it easily.

helenatim

 "If we can edit CC payments under multi-unit credit card, something along the same lines would be GREATLY appreciated for insurance.  "
And this too...

helenatim

And how about an expiring insurance notice that pops up in the Reminders so we be proactive on this.

storable_support

@helenatim - if you're using Storable's insurance, we have recently made some updates to auto-protect. These updates include workflows that ensure tenants provide updated insurance information when it expires, instead of the operator handling it manually. Here's a link to learn more about the auto-protect: https://support.sitelink.com/hc/en-us/articles/9654053587223-What-is-Auto-Protect. If you have additional questions please feel free to give us a call at 919-865-0789 Option 2 or email us at support@sitelink.com. 

stayoverstorage

storable_support said:

@helenatim - if you're using Storable's insurance, we have recently made some updates to auto-protect. These updates include workflows that ensure tenants provide updated insurance information when it expires, instead of the operator handling it manually. Here's a link to learn more about the auto-protect: https://support.sitelink.com/hc/en-us/articles/9654053587223-What-is-Auto-Protect. If you have additional questions please feel free to give us a call at 919-865-0789 Option 2 or email us at support@sitelink.com. 

What we need is a notification in our Reminders box instead of having to audit through each tenants insurance for expiration.

helenatim

stayoverstorage said:

storable_support said:

@helenatim - if you're using Storable's insurance, we have recently made some updates to auto-protect. These updates include workflows that ensure tenants provide updated insurance information when it expires, instead of the operator handling it manually. Here's a link to learn more about the auto-protect: https://support.sitelink.com/hc/en-us/articles/9654053587223-What-is-Auto-Protect. If you have additional questions please feel free to give us a call at 919-865-0789 Option 2 or email us at support@sitelink.com. 

What we need is a notification in our Reminders box instead of having to audit through each tenants insurance for expiration.

Exactly!