Payment transfer

Iamkathleen

On the 2nd of the month a customer, who has 2 units and are linked, logged online and paid the total due for both units.  The payment was done on 02-02-22 should have been split but it was applied to only one of the units.  So, one unit is only paid until 01-31-2022 and the other is paid through 03-31-2022.  Can I get part of that money onto the 2nd unit after a daily close? 

storable_support

MamaDuke7 said:

No.  The easiest way to handle this after the fact is to just add a charge back to the unit that got too much applied and create a credit for the one that wasn't paid.

As always, @MamaDuke7 is correct! Thank you, Paula

If you should need anything further, @Iamkathleen, please let us know!

MamaDuke7

No.  The easiest way to handle this after the fact is to just add a charge back to the unit that got too much applied and create a credit for the one that wasn't paid.

Iamkathleen

Yup, MamaDuke7 is in the know. I have done that before but I was hoping there was another way.  Thank you ladies.  

Iamkathleen

Hi Paula, 
Is there a way to keep it from happening again if she pays online?  The units are linked so if she pays the total shouldn't it distribute the payments to each unit?
Kathleen

MamaDuke7 said:

No.  The easiest way to handle this after the fact is to just add a charge back to the unit that got too much applied and create a credit for the one that wasn't paid.

As always, @MamaDuke7 is correct! Thank you, Paula

If you should need anything further, @Iamkathleen, please let us know!

MamaDuke7

Iamkathleen said:

Hi Paula, 
Is there a way to keep it from happening again if she pays online?  The units are linked so if she pays the total shouldn't it distribute the payments to each unit?
Kathleen

MamaDuke7 said:

No.  The easiest way to handle this after the fact is to just add a charge back to the unit that got too much applied and create a credit for the one that wasn't paid.

As always, @MamaDuke7 is correct! Thank you, Paula

If you should need anything further, @Iamkathleen, please let us know!

To have it apply correctly online, they have to pay each unit individually.