Best way to reverse and credit a prepaid monthly rent charge for a tenant that is not moving out.

Stephen

A new tenant set up an online profile so he can make credit card payments online. He was already paid until the end of March. He accidently made a payment online when he was setting up his profile. The tenant is now paid until the end of April but would like us to reverse that charge an issue him a credit for April. What is the best way to reverse the charge an issue a credit? 

storable_support

Hi, @Stephen. Since you're located in Canada, the best, most efficient option is to reverse/refund the payment from their processor virtual terminal, then NSF the payment in  SiteLink (without charging any fee), and finally, issue the credit.