Late Fees not assessing

helenatim

I updated my Late Fee in Company>Setup>Charges>Late Fee.  Changed from 
$10 to $20. Fee is scheduled to assess 10 days after payment due date.
The problem is that Late Fees are not assessing at all. What am I missing here?

helenatim

Think I figured it out.  Had to go into Edit Tenant Fees to change for Current tenants.

storable_support

Hey @helenatim, I just wanted to follow up- did it end up working out for you? -Lyndsey H.

helenatim

Hey Lyndsey- the fees all appeared on the 12th. I was expecting them on the 11th.  They are scheduled for 10 days after the Payment Due Date of the 1st. 

storable_support

@helenatim, did you double check that you didn't also changed the start date? I would advise you to keep an eye out for next month as the settings being changed could be the cause of the fee to appearing one day late. If you want help troubleshooting this for this current month, I would recommend reaching out to support at 919-865-0789 Option 2. -Lyndsey H.