Unable to process refunds now

When I try to issue a refund lately, a pop-up shows:

"Failure - Verify if payment was processed before retrying."

This particular tenant moved out today, and their last payment was a week ago via CC online. I have never received this pop-up before. I do know there was a recent update about verifying AVS, but I can't find a way to do that for a moved-out tenant.  

Answers

  • storable_support
    storable_support TXRegistered User, Registered Moderator, Community Manager ✭✭✭✭
    edited June 21
    Hi @kaydus, this is a known bug and are working to resolve it. I would recommend calling our payments support team for troubleshooting at 512-886-1840.  -Lyndsey H.

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