Unable to process refunds now
kaydus
Registered User ✭
When I try to issue a refund lately, a pop-up shows:
"Failure - Verify if payment was processed before retrying."
This particular tenant moved out today, and their last payment was a week ago via CC online. I have never received this pop-up before. I do know there was a recent update about verifying AVS, but I can't find a way to do that for a moved-out tenant.
"Failure - Verify if payment was processed before retrying."
This particular tenant moved out today, and their last payment was a week ago via CC online. I have never received this pop-up before. I do know there was a recent update about verifying AVS, but I can't find a way to do that for a moved-out tenant.
0
Answers
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Hi @kaydus, this is a known bug and are working to resolve it. I would recommend calling our payments support team for troubleshooting at 512-886-1840. -Lyndsey H.0
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