Move Out Refunds Broken with Card on File

teesee150

This has happened to me several times this week. Whenever I process a refund and there is a card on file, only the last 4 of the card are filled in for the credit number during the refund process and the refund fails. Has happened everytime I have a card on file then I need to call the customer and get the complete card number to process the refund before it will go through.

This used to work fine, what happened?

storable_support

Hi @teesee150 - it sounds like there's a lot of variables at play here. The best thing to do would be to call our support team so we can help trouble shoot and see what's going on. You can contact us at 919-865-0789 > Option 2. -Lyndsey H