Storable Payments: Autopay when adding an additional unit

helenatim

There has to be some kind of work-around when a tenant adds a second unit.  Currently, I have to get all the cc info again and verify AVS.  
I get the new security updates and like them, but this is annoying.

Also, the AVS Mismatches need solving.  I know that the card info is correct for the customer, yet the system says it's a mismatch.

At least the refunds seem to be processing smoothly now...

teesee150

Pretty sure the developers and everyone at Storables have never actually tried using their software to run a business. It's the only explanation. 

RoyalStorage

Are the units linked together so when you open one account both units show up? As far as the AVS mismatch it means the address on file does not match info on credit card. Need to call tenant and ask for the address associated with card.

RoyalStorage

operations / tenants and click on multi unit credit card. Select all units and put in the card number. After that they should be linked for auto bill

ESS

@RoyalStorage We're talking about when we rent a secondary unit to a tenant. There is no way, now that the system was updated, to add the card on file for the first unit, to the secondary unit after rental is completed...unless we have the card info again. As far as AVS mismatches: we have called our tenants and they have confirmed we have the correct address on file, but they still get mismatched by Storable Payments and that's an issue. It's an issue because SP is reporting bad info and because we get charged more for a transaction when their system says the address isn't a match. 

teesee150

Just another "improvement" to make our lives easier from Storables.

storable_support

Improving the "copy/share card" experience is on our roadmap but we currently do not have an ETA. -Lyndsey H

ESS

storable_support said:

Improving the "copy/share card" experience is on our roadmap but we currently do not have an ETA. -Lyndsey H

Just for clarification please: When you say "copy/share" are you referring to being able to see the whole card number, as a higher security level, then coping and pasting it into the secondary unit? Or you you referring to SiteLink doing the "copy/paste" automatically when prompted like it used to, as I stated above?

GlenMark

helenatim said:

At least the refunds seem to be processing smoothly now...

Are you processing refunds back onto a card the tenant either had on file or provided? I know the last time I tried again to process a move out and send the deposit back to a card, it still would not process.

storable_support

@ESS-More the latter. It will be the ability to choose a card from an existing rental and tie it to another. -Lyndsey H

ESS

@storable_support awesome! That feature came in really handy, previously!

helenatim

GlenMark said:

helenatim said:

At least the refunds seem to be processing smoothly now...

Are you processing refunds back onto a card the tenant either had on file or provided? I know the last time I tried again to process a move out and send the deposit back to a card, it still would not process.

I am finding that the refund problem went away now that I am in the second month of using Storable Payments. The switchover month wouldn't allow me to send a refund when the payment was taken by the previous processing company. Its been all smooth in  august.

teesee150

helenatim said:

GlenMark said:

helenatim said:

At least the refunds seem to be processing smoothly now...

Are you processing refunds back onto a card the tenant either had on file or provided? I know the last time I tried again to process a move out and send the deposit back to a card, it still would not process.

I am finding that the refund problem went away now that I am in the second month of using Storable Payments. The switchover month wouldn't allow me to send a refund when the payment was taken by the previous processing company. Its been all smooth in  august.

My refund problem comes and goes. At first, I had same problem first month, couldn't process any. Then second month was fine. Now several months into storable payments, it's about a 50/50 chance if a refund will process or fail.

JulieAton

storable_support said:

@ESS-More the latter. It will be the ability to choose a card from an existing rental and tie it to another. -Lyndsey H

Be sure that is prompted at move in of additional units.