why can we NOT view the whole credit card number on file after the last update?

sdgr35

I rented a 3rd unit to my tenant while not physically in the office. He told me to use the same cc on file. During the movein at payment screen obviously it does not show a cc on file. So I went to his ledger settings and all it shows is *4444 for his cc number. you use to be able to click show whole number. That option is no longer there and it is also requesting the cvv # now. Very inconvenient. Had to call the customer while he was at work to get this info. 

MamaDuke7

Most of us have had it this way for a year or more now!  It's all for extra security.

sdgr35

so it wont change i gather...

MamaDuke7

No.  That's a permanent change.  However, they do have something they're working on to be able to use what's on file for other units and set up autopay that way without calling the customer.  But no time frame on when that will be usable.

sdgr35

well thats a good thing, thanks!

storable_support

@sdgr35 - @MamaDuke7 is correct. This feature is for added security and our team is working hard to get an update to allow you to add the card to other units. -Lyndsey H