No Gate

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Our Sitelink and PTI systems have not been communicating the last few days.  I did a gate test in Sitelink and it stated there was "No Gate Enabled".

How do I fix it?

Answers

  • FJB
    FJB Registered User
    edited May 2023
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    Go to setup in sitelink-If you are still experiencing it, please call support at 919-865-0789 > Option 2.
  • igotthisnow
    igotthisnow Registered User ✭✭✭
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    I had this happen recently.  PTI tech support actually found the issue and fixed it in Sitelink.  
  • igotthisnow
    igotthisnow Registered User ✭✭✭
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    PS: PTI tech support has improved much these days
  • storable_support
    storable_support Registered User, Registered Moderator, Community Manager ✭✭✭✭✭
    Options
    @scottsdalestorage - this could be a result of a few different things. The best route here would be to contact support at 919-865-0789 > Option 2.

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