SMS Messages are Not Showing up in Notes

BusyProperties Registered User ✭✭✭
So for the last couple of weeks randomly text messages stopped showing up in the tenant notes. Today I got a call from someone that texted on Monday, I went back to find it and I didn't receive anything on Monday. This may be a silly question but is this a Sitelink issue or @SMS_Resources issue?


  • MamaDuke7
    MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
  • storable_support
    storable_support Registered User, Registered Moderator, Community Manager ✭✭✭✭✭
    edited June 2023
    SiteLink does not automatically record texts from tenants into the notes. That would be done by the SMS provider writing the note using our API. It's possible that this could be a SiteLink issue but I would recommend contacting your provider first. If that doesn't come up with any solutions, please give our support team at call to troubleshoot.

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