Voided E-sign Documents preventing website use?

themage Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
For some of our tenants, and for our own test account, when someone tries to log in to make a payment, the website tells them they need to sign their lease agreement and to call the office.

The problem seems to be that they have a voided E-sign document in their account, even though a newer correctly signed document supersedes it.

Has anyone else run into this and / or know of a way to fix it?


  • storable_support
    storable_support Registered User, Registered Moderator, Community Manager ✭✭✭✭✭
    Hi @themage - our support team hasn't seen this happening widely. I'd recommend calling into support at 919-865-0789 > Option 2. They will be able to help you troubleshoot this.

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