Voided E-sign Documents preventing website use?

themage

For some of our tenants, and for our own test account, when someone tries to log in to make a payment, the website tells them they need to sign their lease agreement and to call the office.

The problem seems to be that they have a voided E-sign document in their account, even though a newer correctly signed document supersedes it.

Has anyone else run into this and / or know of a way to fix it?

storable_support

Hi @themage - our support team hasn't seen this happening widely. I'd recommend calling into support at 919-865-0789 > Option 2. They will be able to help you troubleshoot this.