Payments Not Recorded in SL- Update Check for duplicates!
Here is the email I just got:
Payments not recorded in SiteLink
Today, June 13, 2023, we experienced an issue that caused an error message in SiteLink when attempting to process some payments. We are working to resolve the issue going forward, however receipts for these transactions were not recorded in SiteLink and duplicate payments may have been processed while the error was occurring.
We recommend following the instructions below to find and resolve impacted transactions.
- Access the Daily Close Report or Receipts Details Reports in SiteLink to view payments processed on 6/13/23.
- Access your credit card processor’s virtual terminal reporting to find transactions that were processed on 6/13/23 but not recorded in SiteLink.
- You may need to take one or more of the following actions to resolve each transaction that was not recorded in SiteLink.
- Record an offline payment to create a receipt in SiteLink for the transactions that were not recorded.
- Void any same-day duplicate transactions within SiteLink.
- Refund any duplicate transactions after June 13, 2023 within the virtual terminal.
We apologize for the inconvenience. If you have any questions, please contact our Support Team at [email protected] or 512-886-1840.
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