locking out of gate

LADYLIFT1

We have always used the overlock process to lock out customers. Now it does not work. Sitelink just told us in order to lock people out. you have to go to each ledger.
The overlock or reverse has nothing to do with the gate It has always worked before.

MamaDuke7

Ours automatically locks out at the gate on the day we set up.  We do nothing for that.  The overlock feature is for when you physically place a manager lock on the customer's door so they can't get in.

To set the gate lock:

Setup > Past Due Schedule > Gate Lockout

As long as your gate and Sitelink communicate, then you should be good to go from there.

LADYLIFT1

Yes ours did also, now it doesn't, Tier 3 was no help at support

themage

If you use the ledger settings (always lock out at gate) or access tab (edit button, Gate Status, Locked or Unlocked) to lock or unlock the gate, does it work?
If not, Sitelink may not be set up correctly for your gate system, or your gate system may not be talking to Sitelink.

On the computer running Sitelink and your gate interface, in Sitelink go to Setup, Access Setup.
Check that the right gate system is selected and the interface path is set correctly.   The exact options will be different for different gate systems, so I cant be more specific.
Make sure the "update the gate for remote transactions" is checked. Make sure your "Gate access rules..." is set to your preferred mode.

While still in that screen, click the "test" button. Lock or Unlock the tenant and select "Update Gate". You should be able to see in your gate interface that the selected tenant is locked or unlocked. If nothing happens, the programs hang, or Sitelink returns an error, then something is not set up right.

Make sure the right program for your gate is running.