PTI Gate Key Pad

ReeBee

My PTI gate key pad is reading "Tamper Lockout" and will not let anyone in and my remote won't open it.  Why??  And how do I fix this?

themage

Like @ESS said, there is a switch or sometimes an optical sensor inside the keypad. Sometimes they get dirty or wet, causing them to trigger. Turn off the power, open the keypad, gently but thoroughly blow out / remove any dust and bugs. make sure the mounting bolts are tight and the grounding wire is tightly connected on both ends. Close the keypad and make sure the lock is completely locked. Power it back up and see if it works.

 Most keypads with a tamper switch have a way to turn off the anti-tampering function. 

For Falcon XT, for example:

1. At the keypad displaying the tamper message, hit the *,0, and # keys at the same time.
2. Enter the setup password of 8898 when prompted, then use the # key to progress through the menu.
3. When you reach the message “Tamper Sensor is:” use the * key to toggle the status to DISABLED.
4. Use the # key to progress through the remaining menu options until the keypad returns to the normal time and date.

This should be a temporary measure until the inside of the keypad is cleaned or repaired.

ReeBee

Thank you so much!!  I was able to turn the tamper to DISABLED and we are up and running!!

ESS

Go inside to your box and turn it off (or unplug it), wait then turn it back on. This usually fixes most of our issues with keypads.

ESS

My boss that handles all of our keypads says: "You can get into the keypad and change tamper to off. There is a button on back of keypad that needs to remain pressed as its mounted. If mount is loose it will activate tamper."