Customer picking up items left

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If you auction a unit, or a customer leaves items for you to discard, is there a form when they come back and pick up personal items like a release?

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  • MamaDuke7
    MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
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    I don't worry about it after an auction because they already lost the stuff to auction and I have NO responsibility to give it back!

    Plus, in my 15+ years in the industry, I've only had 1 customer come back to pick up what the buyer left for them!

    If they want to "abandon" items for me to deal with, I need a form signed or they go through the lien process.
  • BusyProperties
    BusyProperties Registered User ✭✭✭
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    I have never had to worry about this either. There was one that had a class ring in it, I mailed it to their address on file. Never did hear from them. 
  • themage
    themage Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
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    If they want to release the unit to us, they sign a form releasing all interest in the contents of the unit.
    If it goes to auction, we will try to contact them to come pick up any personal items the buyer left for them. We will hold items for a few weeks, then they get dumped. If they do actually come pick stuff up, we have them sign a receipt just for our own purposes. Like MamaDuke7 said, though, once the auction is done, we have no responsibility for the items.
  • LADYLIFT1
    LADYLIFT1 Registered User ✭✭✭
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    Ok great, Thank You
  • teamcapitola
    teamcapitola Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
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    We box up any personal items returned by the winning bidder and hold it for 60 days. After that it goes to the dump.

    We make one phone call and one email to the auctioned tenant explaining the process. I've found that this method absolves us of any guilt we may have.
  • pammerjammer1964
    pammerjammer1964 Registered User
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    Whoever buys the unit at auction becomes the owner of the items in the unit.  Our policy is that they have to completely clean the unit out and sweep it.  We do not take responsibility for any of the items in the unit.  If the buyer leaves items in the unit we do not allow that buyer to come to our auctions anymore.
  • Tori1
    Tori1 Registered User
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    We have a "Receipt of Personal Papers/Photos" At the top of the form it states the chapter RCW they can refer to for auction. It then states what the auction sold for and what remains. I have a table at the bottom of the form that I can fill out with how many boxes or totes of returns that is being return to the occupant or the person who is picking it up on their behalf. Then at the very bottom of the form where they sign, I have a line that says, " I understand this facility is not liable for any papers or photos determined to be missing." Again, you just want to make sure you are covering yourself from any liability.

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