E-Sign 500 Internal Server Error after 'update'

jduke

How many people are having this issue?  After some update, we cannot generate a single e-sign document without an error like this.  As a remote facility, this is absolutely unacceptable.  Currently scrambling to see how to work around this to move in tenants like it's 1986.

I cannot believe that this is a 'localized' issue.  Who has had this problem and how was it resolved?

storable_support

Hi @jduke - You'll want to manually run a live update and that should resolve the issue. Here is a link to see how to run a live update: https://support.sitelink.com/hc/en-us/articles/4418865738007-How-do-I-run-a-Live-Update. If this doesn't resolve the issue, please give us a call so we can further troubleshoot.