AVS Eyesore

i43storage

Dear @storable_support,
When will the AVS mismatches be removed from the Reminders?  It's been months - dare I say years - and they haven't fixed the issue.  Can't you simply remove them from the Reminders?
Thank you.

MamaDuke7

I second this!  It's not an accurate list and it mucks up the reminders.  It should be optional, not required.

GlenMark

Agreed!

teamcapitola

Hear Hear!

igotthisnow

Yes indeed!

storable_support

We understand that the AVS mismatch reminders can be frustrating. The reminders were implemented to help ensure higher credit card security and to reduce decline rates—an industry standard that helps protect both operators and tenants.

While we know it’s not always convenient, we believe it’s critical to provide every operator processing payments with us the chance to operate as securely as possible. For that reason, removing the reminders isn’t currently an option.

sonyawiprud

storable_support said:

We understand that the AVS mismatch reminders can be frustrating. The reminders were implemented to help ensure higher credit card security and to reduce decline rates—an industry standard that helps protect both operators and tenants.

While we know it’s not always convenient, we believe it’s critical to provide every operator processing payments with us the chance to operate as securely as possible. For that reason, removing the reminders isn’t currently an option.

It would be fine if it actually worked. I have reached out to several of my tenants on this list and they assure me that their billing address is correct and has been for over 25 years. Sometimes they mismatch and sometimes they don't. In the case of multiple unit owners, it never matches the second unit. One of them says it matches and the other one does not. That is not a problem on our end. I have a zip code from a city right next to me that rarely ever matches and this city only has one zip-code. I have tried it with the 4 digits added to the zip code and it still doesn't match. American Express won't even let you check the AVS, it just spins and blips back to the original page. So, as I said, it would be fine if Storables would fix their own issues on their end. I have spoken with a tech and he suggested all the things I mentioned above, to no avail. By the way @i43storage, it's been years. End rant. 

i43storage

storable_support said:

We understand that the AVS mismatch reminders can be frustrating. The reminders were implemented to help ensure higher credit card security and to reduce decline rates—an industry standard that helps protect both operators and tenants.

While we know it’s not always convenient, we believe it’s critical to provide every operator processing payments with us the chance to operate as securely as possible. For that reason, removing the reminders isn’t currently an option.

sonyawiprud stated, it would fine if it WORKED and was ACCURATE.  Since it is not working and is not accurate, why force us to view it every day? 

There is a report we could run which shows this same information in great detail, so you ARE providing "every operator processing payments" with you a "chance to operate as securely as possible."  

For that reason, it COULD be an option to remove it.  You are just choosing not to and I'm wondering if it is because you simply don't want to spend the time to figure out how to do so.  Please listen to your loyal customers and reconsider.

sonyawiprud

storable_support said:

We understand that the AVS mismatch reminders can be frustrating. The reminders were implemented to help ensure higher credit card security and to reduce decline rates—an industry standard that helps protect both operators and tenants.

While we know it’s not always convenient, we believe it’s critical to provide every operator processing payments with us the chance to operate as securely as possible. For that reason, removing the reminders isn’t currently an option.

I wonder if you realize none of us are using it anymore, If you go through the multitude of posts regarding AVS mismatches, you will see the top contributors say they ignore it. Because it is broken, we have all stopped calling our customers and warning them that the address doesn't match according to SiteLink. How is it secure/critical if it is false? Out of 99 mismatches, I might get one person who's billing address has changed, the other 98 have assured me that the address on file is correct. I am with everyone else asking to remove it from the reminders list. All it really does is remind us that sitelink doesn't care about the operator. Seems like after at least 2 years you would try listening to us.  

teamcapitola

I've even had customers with multiple units, same billing address, same Credit Card...... but ONLY one verified and the other not.

If the reminders are not accurate, they are of no use.

garbage in garbage out

But i'm sure glad for the 8% price increase we got for Sitelink again this year!

MamaDuke7

teamcapitola said:

But i'm sure glad for the 8% price increase we got for Sitelink again this year!

That's for the 8% extra headaches they provide!

PLstorage

Are we getting charged for these "mismatches?"

i43storage

PLstorage said:

Are we getting charged for these "mismatches?"

They have told us "no."

ESS

sonyawiprud said:

storable_support said:

We understand that the AVS mismatch reminders can be frustrating. The reminders were implemented to help ensure higher credit card security and to reduce decline rates—an industry standard that helps protect both operators and tenants.

While we know it’s not always convenient, we believe it’s critical to provide every operator processing payments with us the chance to operate as securely as possible. For that reason, removing the reminders isn’t currently an option.

I wonder if you realize none of us are using it anymore, If you go through the multitude of posts regarding AVS mismatches, you will see the top contributors say they ignore it. Because it is broken, we have all stopped calling our customers and warning them that the address doesn't match according to SiteLink. How is it secure/critical if it is false? Out of 99 mismatches, I might get one person who's billing address has changed, the other 98 have assured me that the address on file is correct. I am with everyone else asking to remove it from the reminders list. All it really does is remind us that sitelink doesn't care about the operator. Seems like after at least 2 years you would try listening to us.  

I wish I could "Super" like this! Or a heart react...As operators, we're completely over it! Much like the ACH Get Returns notification, when we've never accepted it and our system has never been setup to accept ACH, either.