AVS Eyesore

i43storage

Dear @storable_support,
When will the AVS mismatches be removed from the Reminders?  It's been months - dare I say years - and they haven't fixed the issue.  Can't you simply remove them from the Reminders?
Thank you.

MamaDuke7

I second this!  It's not an accurate list and it mucks up the reminders.  It should be optional, not required.

GlenMark

Agreed!

teamcapitola

Hear Hear!

igotthisnow

Yes indeed!

storable_support

We understand that the AVS mismatch reminders can be frustrating. The reminders were implemented to help ensure higher credit card security and to reduce decline rates—an industry standard that helps protect both operators and tenants.

While we know it’s not always convenient, we believe it’s critical to provide every operator processing payments with us the chance to operate as securely as possible. For that reason, removing the reminders isn’t currently an option.

sonyawiprud

storable_support said:

We understand that the AVS mismatch reminders can be frustrating. The reminders were implemented to help ensure higher credit card security and to reduce decline rates—an industry standard that helps protect both operators and tenants.

While we know it’s not always convenient, we believe it’s critical to provide every operator processing payments with us the chance to operate as securely as possible. For that reason, removing the reminders isn’t currently an option.

It would be fine if it actually worked. I have reached out to several of my tenants on this list and they assure me that their billing address is correct and has been for over 25 years. Sometimes they mismatch and sometimes they don't. In the case of multiple unit owners, it never matches the second unit. One of them says it matches and the other one does not. That is not a problem on our end. I have a zip code from a city right next to me that rarely ever matches and this city only has one zip-code. I have tried it with the 4 digits added to the zip code and it still doesn't match. American Express won't even let you check the AVS, it just spins and blips back to the original page. So, as I said, it would be fine if Storables would fix their own issues on their end. I have spoken with a tech and he suggested all the things I mentioned above, to no avail. By the way @i43storage, it's been years. End rant. 

i43storage

storable_support said:

We understand that the AVS mismatch reminders can be frustrating. The reminders were implemented to help ensure higher credit card security and to reduce decline rates—an industry standard that helps protect both operators and tenants.

While we know it’s not always convenient, we believe it’s critical to provide every operator processing payments with us the chance to operate as securely as possible. For that reason, removing the reminders isn’t currently an option.

sonyawiprud stated, it would fine if it WORKED and was ACCURATE.  Since it is not working and is not accurate, why force us to view it every day? 

There is a report we could run which shows this same information in great detail, so you ARE providing "every operator processing payments" with you a "chance to operate as securely as possible."  

For that reason, it COULD be an option to remove it.  You are just choosing not to and I'm wondering if it is because you simply don't want to spend the time to figure out how to do so.  Please listen to your loyal customers and reconsider.

sonyawiprud

storable_support said:

We understand that the AVS mismatch reminders can be frustrating. The reminders were implemented to help ensure higher credit card security and to reduce decline rates—an industry standard that helps protect both operators and tenants.

While we know it’s not always convenient, we believe it’s critical to provide every operator processing payments with us the chance to operate as securely as possible. For that reason, removing the reminders isn’t currently an option.

I wonder if you realize none of us are using it anymore, If you go through the multitude of posts regarding AVS mismatches, you will see the top contributors say they ignore it. Because it is broken, we have all stopped calling our customers and warning them that the address doesn't match according to SiteLink. How is it secure/critical if it is false? Out of 99 mismatches, I might get one person who's billing address has changed, the other 98 have assured me that the address on file is correct. I am with everyone else asking to remove it from the reminders list. All it really does is remind us that sitelink doesn't care about the operator. Seems like after at least 2 years you would try listening to us.  

teamcapitola

I've even had customers with multiple units, same billing address, same Credit Card...... but ONLY one verified and the other not.

If the reminders are not accurate, they are of no use.

garbage in garbage out

But i'm sure glad for the 8% price increase we got for Sitelink again this year!

MamaDuke7

teamcapitola said:

But i'm sure glad for the 8% price increase we got for Sitelink again this year!

That's for the 8% extra headaches they provide!

PLstorage

Are we getting charged for these "mismatches?"

i43storage

PLstorage said:

Are we getting charged for these "mismatches?"

They have told us "no."

ESS

sonyawiprud said:

storable_support said:

We understand that the AVS mismatch reminders can be frustrating. The reminders were implemented to help ensure higher credit card security and to reduce decline rates—an industry standard that helps protect both operators and tenants.

While we know it’s not always convenient, we believe it’s critical to provide every operator processing payments with us the chance to operate as securely as possible. For that reason, removing the reminders isn’t currently an option.

I wonder if you realize none of us are using it anymore, If you go through the multitude of posts regarding AVS mismatches, you will see the top contributors say they ignore it. Because it is broken, we have all stopped calling our customers and warning them that the address doesn't match according to SiteLink. How is it secure/critical if it is false? Out of 99 mismatches, I might get one person who's billing address has changed, the other 98 have assured me that the address on file is correct. I am with everyone else asking to remove it from the reminders list. All it really does is remind us that sitelink doesn't care about the operator. Seems like after at least 2 years you would try listening to us.  

I wish I could "Super" like this! Or a heart react...As operators, we're completely over it! Much like the ACH Get Returns notification, when we've never accepted it and our system has never been setup to accept ACH, either.

rbadbunch

We too were frustrated as this is an ongoing problem and even though the Zip code is correct as is the billing address is still comes up as AVS mismatch. I have found the only way to get rid of these from the reminders is this: Go into Ledger settings. Go into the tenants autopay. reenter the tenants zipcode and click ok. It will ask if you want to print a new autopay. Say No. Keep clicking OK until you complete the process. Make sure you save and click ok. Do not change anything else in the settings. This will remove the person from the AVS Mismatch screen. You will need to do this to each AVS mismatch. But it works for some reason. Sometimes with a new month of autopays you will need to go in and do again but it should be way less. 

ESS

rbadbunch said:

We too were frustrated as this is an ongoing problem and even though the Zip code is correct as is the billing address is still comes up as AVS mismatch. I have found the only way to get rid of these from the reminders is this: Go into Ledger settings. Go into the tenants autopay. reenter the tenants zipcode and click ok. It will ask if you want to print a new autopay. Say No. Keep clicking OK until you complete the process. Make sure you save and click ok. Do not change anything else in the settings. This will remove the person from the AVS Mismatch screen. You will need to do this to each AVS mismatch. But it works for some reason. Sometimes with a new month of autopays you will need to go in and do again but it should be way less. 

Sounds like a good "work-around"; however we shouldn't have to be doing this when I know my bosses pay good money for SL services. There shouldn't be a secret menu for certain operations, we shouldn't have to figure out a way around their shoddy oh well attitude towards our concerns and complaints especially when it has to do with our day-to-day operations. You'd think they would want their customers satisfied, but I'm starting to see they are just happy to be raking in the money and poo on us.

teesee150

i43storage said:

PLstorage said:

Are we getting charged for these "mismatches?"

They have told us "no."

They don't need to because the rates are already obscenely high since you have nowhere else to go. 

teesee150

ESS said:

rbadbunch said:

We too were frustrated as this is an ongoing problem and even though the Zip code is correct as is the billing address is still comes up as AVS mismatch. I have found the only way to get rid of these from the reminders is this: Go into Ledger settings. Go into the tenants autopay. reenter the tenants zipcode and click ok. It will ask if you want to print a new autopay. Say No. Keep clicking OK until you complete the process. Make sure you save and click ok. Do not change anything else in the settings. This will remove the person from the AVS Mismatch screen. You will need to do this to each AVS mismatch. But it works for some reason. Sometimes with a new month of autopays you will need to go in and do again but it should be way less. 

Sounds like a good "work-around"; however we shouldn't have to be doing this when I know my bosses pay good money for SL services. There shouldn't be a secret menu for certain operations, we shouldn't have to figure out a way around their shoddy oh well attitude towards our concerns and complaints especially when it has to do with our day-to-day operations. You'd think they would want their customers satisfied, but I'm starting to see they are just happy to be raking in the money and poo on us.

When sitelink was privately owned, there was multiple updates every month. They would do more updates in a month or two then Storabkes does in a year or two. They are not investing any money into their product and falling way behind what other software providers provide.

sonyawiprud

rbadbunch said:

We too were frustrated as this is an ongoing problem and even though the Zip code is correct as is the billing address is still comes up as AVS mismatch. I have found the only way to get rid of these from the reminders is this: Go into Ledger settings. Go into the tenants autopay. reenter the tenants zipcode and click ok. It will ask if you want to print a new autopay. Say No. Keep clicking OK until you complete the process. Make sure you save and click ok. Do not change anything else in the settings. This will remove the person from the AVS Mismatch screen. You will need to do this to each AVS mismatch. But it works for some reason. Sometimes with a new month of autopays you will need to go in and do again but it should be way less. 

We were doing this until I had to train a bunch of new people and one of them assumed he was supposed to un-match all my MATCHED ones! UGH! Besides they show up every month, so I quit doing it to avoid anyone messing it all up! 

sonyawiprud

Now I am getting this: SERVICE NOT ALLOWED when i try to match the AVS

storable_support

We understand that the AVS mismatch reminders can be frustrating. These reminders were implemented as part of an industry-standard approach to improve credit card security and reduce decline rates. They are designed to help protect both operators and tenants by ensuring the accuracy of payment information and preventing potential fraud.

While we recognize that resolving these mismatches can sometimes be inconvenient, we believe it’s critical to provide every operator processing payments with us the tools to operate as securely as possible. For that reason, removing the AVS mismatch reminders is not currently an option.

If you’re experiencing any recurring issues, such as the "service not available" error, it’s often due to the issuing bank either not providing the necessary information or declining our zero-dollar authorization request.

We encourage anyone encountering ongoing AVS issues to contact please contact us at 919-865-0789 so we can take a closer look and investigate further.

helenatim

sonyawiprud said:

Now I am getting this: SERVICE NOT ALLOWED when i try to match the AVS

I had a tenant with two units who updated his mailing address.  I AVS'ed the first unit and it all matched.  Then the second unit came back with this SERVICE NOT ALLOWED message.  Now I just do AVS for fun to see what happens.  Gave up several months ago trying to clear the mismatches.

GM_SJ_BSS

I use to be impressed with sitelink (over 10 years ago) when switching from Web Self Storage software to sitelink.  As of now, I kind have expected the software to be a little more updated with all this technology then they are.  Let's face it, the AVS will most likely never go away, kind of like they are not exactly in any hurry to get us with chip readers etc. that have been being requested for years.

MamaDuke7

"These reminders were implemented as part of an industry-standard approach to improve credit card security and reduce decline rates. "

But we can't add chip readers for the same purpose?????