Esign Issues!!!!!!!!!

Imbus

When will these issues be resolved?

The first image displays duplicate leases and other forms appearing twice.  

The second image indicates that one out of three move-ins results in a server error.  

The third image shows that after completing the signing process, users are left on this screen with no option to return to the home screen without closing and reopening the web browser.

Did anyone test this update before launching it??????

Matt_Rogers

Yes, the entire e sign update has created a lot of problems, i have performed several faux move in's. Still completely baffled on how user unfriendly it is. No bueno!

igotthisnow

Post this on Storage Talk as well...I think it gets more tracation.  Storable should admit it's error and bring back the original version.  No harm...

storable_support

@Imbus - Thank you for bringing these issues to our attention. We’re actively investigating them and will have a member of our team reach out shortly to learn more and work toward a resolution. Your feedback is essential, and we’re committed to getting this right for you.

BubbaTec

Yes, the new eSign is horrible. Takes three to four more time to move someone in. Our less tech savvy staff are having a lot of difficulty, especially with it hanging on the lease when finished with no way to really close it back to the home screen. And, if they do happen to eventually close the lease window, about half the time they get the "500 Internal Server Error" which is more than they can handle and one of our higher-ups has to come in and fix it. 

Absolutely ridiculous!!! We were told this was done to promote more transparency with our electronic documents.  So far, it's been less or at best the same transparency as our old signature pads.  Unless we spend a few minutes directing our new tenants on how to use the iPad eSign, it's a lot quicker and way easier to just scroll to the eSign box and have it ready for them to sign... It's just a big wireless signature pad at this point. And, as we no longer bring the lease up on our computer screen, we can not even swivel our monitor over for them to see the document like we did with the signature pad.

I second the OP's comment - "Did anyone test this update before launching it??????"

Imbus

I noticed with the latest update on Wednesday that the issue of not returning to the home screen has been partially resolved. However, now it appears that every time a lease is completed, the system logs you out. Additionally, the other two issues mentioned previously remain unresolved.
This continues to complicate and prolong the move-in process for my managers!

storable_support

We want to sincerely thank everyone for sharing their feedback and highlighting these issues. We’re actively investigating the problems you’ve encountered with the new eSign experience. Your experience is incredibly important to us, and we’re committed to resolving these issues as quickly as possible.

We've been unable to reproduce some of these issues on our end. If you’re experiencing these problems, please contact us directly at 919-865-0789 or support@sitelink.com. Getting a closer look at your specific instance will help us identify the root cause, prioritize fixes, and deliver the best possible solution for you.

Thank you for your patience and for working with us to make eSign better. We’re here to help and will keep you updated as we work on these fixes.

rbadbunch

It is very frustrating-I get all the way to the Manager's Signature part and I sign then it just sits there-Doesn't progress to the next screen which should be to Email to the Tenant. It works on one new move in and then the next one it doesn't. The whole process takes way more time and makes us look like we don't know what we are doing! 

GlenMark

Rented a unit this morning, and would up going into Company>Re-Print>Forms to open up the lease for the tenant to sign. I clicked on the unit, then to our lease and then to eSign options. The Document window opened up with the "Would you like to open the existing document or create a new one. Of course I clicked on "create a new one." From there is asked if I wanted to "sign in person now or e-mail a link to sign?" I clicked "Sign In Person."

The document was being generated, then the window where it asked you to give the tenant control to view and sign the document came up. I clicked on continue and got this:




I did a rental by phone/email last week and the tenant had contacted me after receiving the eSign lease to confirm that their signature was on it, because it was having difficulty allowing them to even use a pre-defined font. On my end, the signature had come over.

Has anyone else had issues with eSign leases today?