Sitelink Down

ministorage

Sitelink updated, came back with no password section on login, hit login button password field appears, enter password error comes back "the program encountered an error and needs to close"

helenatim

I just restarted 3 locations at 6:04am MT and all worked fine.  Maybe it was still updating when you tried it?

ministorage

the update had completed, it took about an hour after the update and a further update for it to work.

ministorage

it works now but initial login screen doesn't have a place for password, only Corp Code Location Code and User name. when i hit the login button The password section appears.

storable_support

Hello, this is to be expected with the new update. You can learn more about the changes here: https://support.sitelink.com/hc/en-us/articles/20496769236887-What-s-New-2024. 

Updated login experience

This update includes security enhancements, so your SiteLink login experience will change on Tuesday, December 17th.  The login page currently requires your Corp code, location code, username, and password all at once. After our update, your password field will no longer appear initially. You'll first enter your Corp code, location code, and username, and then your password field will display. This change will affect SiteLink Web Edition and MyHub.

helenatim

"After our update, your password field will no longer appear initially. You'll first enter your Corp code, location code, and username, and then your password field will display. "

Why was this needed?

MamaDuke7

helenatim said:

"After our update, your password field will no longer appear initially. You'll first enter your Corp code, location code, and username, and then your password field will display. "

Why was this needed?

To add an unnecessary step to our morning!

GlenMark

MamaDuke7 said:

helenatim said:

"After our update, your password field will no longer appear initially. You'll first enter your Corp code, location code, and username, and then your password field will display. "

Why was this needed?

To add an unnecessary step to our morning!