Failure - Verify if payment was processed before retrying

hinermat

I just started getting this error every time I try to take a credit card payment (existing and new rental). So far the payments have not been going through. This only happens with SiteLink Web Edition and not MyHub.

I've tried running Live Update but the error persists. 

Any thoughts on how to resolve this?

GM_SJ_BSS

I had this recently happen to me and it was some weird glitz in sitelink, but I take full blame as I was busy therefore did not verify if the payment went through and just ran it again.  To my surprise it double charged my tenants (2), thank goodness I caught it immediately and reverse the payments within an hour or so.  If you already performed a live update, my suggestion if it's still occurring to contact Sitelink Support. 

storable_support

@hinermat - We are so sorry you’re running into this issue—it’s definitely frustrating, and it shouldn’t be happening. We’d love to help get this resolved for you. To help us resolve this, we’d like to take a closer look and see what’s happening. Could you give us a call at 512-886-1840 so we can gather a bit more information?