Does Sitelink have the ability (or could it be added) to charge a fee for 'printed/mailed' documents

Marlese

With the high cost of postage, paper, ink and envelopes plus the additional labor required to mail notices, seems like it is time to require tenants to give an email address.  This could probably be accomplished by charging extra for mail.

This would apply to all notices, late fee letters, rent increase letters etc.  It would add on automatically if the tenant is set for MAIL and when a letter/notice/fee is generated.

BusyProperties

We just work this into our rent rates. 

MamaDuke7

We charge $1/month for printed invoices.  The way we do it is those that want those, we check the box to charge an invoice fee.  

We have to manually do the invoices because it's a 2-part process.  We pull up the list and select all, then uncheck the ones showing the $1 fee.  We email the first free group.  Then go back and print the ones with the fee and mail those out. Those still also get an emailed copy if they have an email on file.

For any other documents, you could certainly just add a fee in your SL for printed documents and apply it in "Edit Charges and Payments" before printing and sending something out.

storable_support

Hi @Marlese - You can choose to automatically charge an invoice fee by checking the box for Charge the default Invoice Fee when processing invoices. Here is some more information: https://support.sitelink.com/hc/en-us/articles/12159007990039-Program-defaults.

Marlese

Thank you all for your responses.  We are not wanting to add a fee for sending an invoice.  We are looking to have SL automatically add a charge for every ‘mailed’ notice.  This would be for overdue notices, rent increase notices etc.

Not certain how we could work this into our rent rates, since it would not apply to tenants who receive emailed notices/letters?

MamaDuke7

Marlese said:

Thank you all for your responses.  We are not wanting to add a fee for sending an invoice.  We are looking to have SL automatically add a charge for every ‘mailed’ notice.  This would be for overdue notices, rent increase notices etc.

Not certain how we could work this into our rent rates, since it would not apply to tenants who receive emailed notices/letters?

That should be accounted for as an average in the amount of the overdue fees, rent increases, etc.

sonyawiprud

We charge a $25 fee when they are in default then another $25 fee when they are in lien, and then one more $25 fee for lock cuts (whether they have their lock cut or not at the time of the fee). So when they ask why is the fee so much I always tell them it's for the mailings and postage and processing. You are charging them fees and that is to cover the cost of time, paper, and postage. Certified postage is $5.75 per label so this covers that and more.