Ghost reservation

GlenMark

Has anyone else had this problem? I noticed on the reminders on our web edition that a reservation had been made yesterday. I never received any notification for this by phone. Upon looking at the reservation itself, there was no customer information AT ALL. However, a $25 reservation fee was applied. I have a receipt. It shows on our Daily Close from yesterday. And the last four numbers of a credit card are visible. But absolutely ZERO information.

As far as I know, you cannot make an online reservation without filling out AT LEAST a first and last name, phone number and email.

So, how did this happen?

And has it happened to anybody else?

It's a first for me.

themage

May want to check the card transactions in Myhub and see if there is a name attached to that card transaction.

I haven't had this happen, and I can't imagine someone actually paying the reservation fee if they are messing around to see if they can use 'invisible' information. It could be a glitch in the system.

GlenMark

Thankfully, the person who made the reservation contacted the office yesterday to rent the unit. They had said they went online to do it, but had some issues and weren't sure whether the reservation went through or not.

Would be interested to hear what @storable_support has to say about this.

storable_support

Hi @GlenMark, Our support team can assist with tracking down which reservation record the payment receipt was associated with to investigate further. If you have a case number, I’d be happy to escalate it for you. Let me know how I can help!