An adjustment needs to be made on our pre-lien/lien letters

dperry

Hi,
When we have a pre-lien or lien letter that we need to print out (in this case for a tenant with 2 units) the letter only prints one unit # at the top but gives the total $ in the body is for the total of both units. 
We need to fix it so it shows BOTH unit #'s at the top and perhaps the breakdown for each unit in the body.
Thank you for your help or directing me to the right person who can do that for us.

D. Perry
Templeton Mini Storage

MamaDuke7

Usually, each unit is its own contract.  Therefore, each one needs its own pre-lien letter and lien letter with info for just that unit.

I have customers with 3 or 4 spaces, and when the lien process starts, there are letters that print for each unit.  And each letter gets its own envelope in the mail.  It's very precise to follow the law.

dperry

MamaDuke7, I understand that however in this case it has always (for years) printed incorrectly (listing the 1 unit at the top but giving the dollar total on the bottom that combines both units). So what I have done is handwrite the 2nd unit number notating the amount is for the both units.
And yes, each unit has its own contract and always has.
We'd like to get this corrected so that it prints out correctly. Who do I contact?  Thank you.

AnitaJohnson1269

do you have the keyword as Tenant.BalanceCurrent? or Tenant.BalanceAccount.  The "Account" one is for all units, the "current" one is for the one unit. 

dperry

No, we don't have that AnitaJohnston1269. Ours is titled California Preliminary Lien or California Lien Notice.

AnitaJohnson1269

Go to set up, > Form Set Up>find your Lien form and highlight it> on the right of screen click edit>it will make you choose HTML or RTF, pick the format listed in the format column> check to see if your "keyword" is correct.  If not, delete "account" and replace with "current".  I have attached photos for examples. 

MamaDuke7

For your California PL form, the body should read exactly like this.  If any other fields are on there instead of these, that's where your problem lies.

Dear Tenant or Alternate:

The tenant of  <Tenant.UnitName> has not paid rent and/or other charges for the use of unit <Tenant.UnitName> at <Site.Name>, <Site.StreetAddress1> <Site.StreetAddress2>, <Site.City>, <Site.Region>  <Site.PostalCode>. These charges total <Tenant.BalanceCurrent> and some of the charges have been due for more than 14 days. They are itemized as follows:

Date Description Charge Tax Payment Balance

<Tenant.ChargesTable>

Total Due <Tenant.BalanceCurrent>

If this sum is not paid in full before 5:00 P.M. <Date.InsertPrompt> the tenant's right to use the storage space will terminate, the tenant will be denied access, and an owner's lien on any stored property will be imposed.