How many of you do ACH payments?

GlenMark

Have had a few tenants wonder if you were set up to do ACH withdrawals for monthly storage rent. Are any of you doing it, and are there any issues with it?

jimbo1956

We use it. The advantages are a lower rate than a card costs to process and don't have to deal with expiration dates on a card. 
The disadvantage is that it is not a real time approval. Site Link will process and post as a valid payment but the issuing bank may reject the payment as nsf or account closed several days later. I try to make sure we use ACH on longer-term well-known tenants,

sonyawiprud

We use ACH, I like it for the people whose cards are constantly compromised or expired. As Jimbo said, it has its cons because it can still bounce (NSF), however, with ACH, SiteLink handles a lot of the process for you by reversing the payment and adding a late fee and NSF fee and locking them out all at once. You can't get that kind of assistance from them with a paper check.  AND I recently discovered that you cannot pro-rate out a refund to that type of payment, so then I have to send a request to corporate to have them send a check to the last known address.