Emails incomplete

jamred

Today we experienced a strange situation when emailing. It happened with an Invoice and a Preliminary Notice of Lien. Since we have it set to where we are are sent carbon copies (CC) whenever we send out emails to our tenants, we can verify what was actually sent
 Today, when going into our email, (Microsoft outlook) we noticed that a tenant whom has two units, was sent two emails, one for each preliminary notice of lien- both emails were there and accounted for, but only one actually contained the PDF file of the preliminary notice of lien.  So in essence, one of his emails - the body referenced the attachment, but there was in fact no attachment sent.    
 Then with the Invoice, the email body referenced the Invoice attachment, but when you click on the PDF attachment  it reads:  " Something went wrong while the document was being created" 
Has anyone else experience this??  

Sarah

I have just noticed this too - and lots of our clients are businesses who require the monthly invoice & receipts.
Would be nice if we could get some tech support on this one

GM_SJ_BSS

jamred said:

Today we experienced a strange situation when emailing. It happened with an Invoice and a Preliminary Notice of Lien. Since we have it set to where we are are sent carbon copies (CC) whenever we send out emails to our tenants, we can verify what was actually sent
 Today, when going into our email, (Microsoft outlook) we noticed that a tenant whom has two units, was sent two emails, one for each preliminary notice of lien- both emails were there and accounted for, but only one actually contained the PDF file of the preliminary notice of lien.  So in essence, one of his emails - the body referenced the attachment, but there was in fact no attachment sent.    
 Then with the Invoice, the email body referenced the Invoice attachment, but when you click on the PDF attachment  it reads:  " Something went wrong while the document was being created" 
Has anyone else experience this??  

I could be mistaken, but I want to say Sitelink no longer supports Outlook emails.  We had to switch our outlook account to Gmail. This was a long time ago though.  

GM_SJ_BSS

Sarah said:

I have just noticed this too - and lots of our clients are businesses who require the monthly invoice & receipts.
Would be nice if we could get some tech support on this one

What email platform are you using?

MamaDuke7

GM_SJ_BSS said:

I could be mistaken, but I want to say Sitelink no longer supports Outlook emails.  We had to switch our outlook account to Gmail. This was a long time ago though.  

Same.  We had to change to gmail several years ago because outlook was no longer supported.

brandim156

We use Outlook, so it isn't that.  Probably an undiscovered bug they need to fix.

brandim156

jamred said:

Today we experienced a strange situation when emailing. It happened with an Invoice and a Preliminary Notice of Lien. Since we have it set to where we are are sent carbon copies (CC) whenever we send out emails to our tenants, we can verify what was actually sent
 Today, when going into our email, (Microsoft outlook) we noticed that a tenant whom has two units, was sent two emails, one for each preliminary notice of lien- both emails were there and accounted for, but only one actually contained the PDF file of the preliminary notice of lien.  So in essence, one of his emails - the body referenced the attachment, but there was in fact no attachment sent.    
 Then with the Invoice, the email body referenced the Invoice attachment, but when you click on the PDF attachment  it reads:  " Something went wrong while the document was being created" 
Has anyone else experience this??  

Was this before or after you did the update?  I just tried it on my database and it had to re-load a plug in.  If it doesn't work, try resetting your database, run a live update and try again.  If it still happens, I'd call tech support and see what they can do.