Is anyone else having payment issues reported by tenants?

Yes, this is ongoing since we switched from SBOA to storable payments. There are times I will have the physical card, swipe it, it's declined or marked as Invalid, I type it in, and it goes through. Issues with autopay giving false declines, Ledger settings refusing to retain a card on file, marking it as invalid but I can retype all of the info exactly the same, then it will go thru. Web payments will sometimes decline, but will process when I run them right after. I kinda just learned to deal with it and make a lot of apologizes to my customers and blame it on the software. 

Been having online payment issues for a long time now. Only affects a few tenants, but its frustrating.

Have several tenants that cannot make payments online using a stored card.

If you look at the account (edit autobill) you will likely see the affected tenants names duplicated in the name area.
(Under the Name on Card -    JoshNathanJoshNathanJoshNathanJoshNathan... etc..)

At least this is the only common link with the customers having trouble paying online. If you edit the name back to just the single entry, it usually fixes things temporarily. 

MamaDuke7 said:

I have one just like @teamcapitola.  So strange because I can run the payment with the card on file without changing anything at all (even leaving her name in there 5 times in a row!) and it goes right through.  Just won't work for her online.  We have swiped and resaved multiple times.  It just won't work for her online.

She has decided it's because she needs to talk to me monthly!

Exactly the same problem as us!

It was pretty easy to find the affected accounts based on the repeated name. Run the Credit Card Roll report in sitelink and look for the repeated name!