Partial Refunds

helenatim · November 2022

So I run autopay at 8am on the 1st. At 6pm on the 1st one of tenants tells me they have moved out. No ten day Notice. But I want to refund them something. Is there a way to do the Move-out and date it for the 11th and refund them the balance, but also have the unit available to rent tomorrow?

AnitaJohnson1269 · November 2022

I have had this happen a time or 2. I will go into payments> edit charges & payments > and add an "insufficient notice fee" or "admin fee" you can charge any $ amount. Update it without payment. Then when you move them out, prorated, it will deduct the charge from the prorated refund amount.

Image: https://us.v-cdn.net/6029665/uploads/editor/81/lvnz5x5a66qb.jpg

storable_support · November 2022

Hi, Tim! Unfortunately, you cannot date the move-out for 11/11 and still have the unit available for rent (this is a future move-out.) However, you can move them out as of today/yesterday but only give back part of the generated refund (instead of the whole amount) and then dismiss the rest as unowed. Alternatively, we have a specific fee "Insufficient Notice Fee" that you can activate and use to reduce the refund for this exact reason. Hope this helps!

helenatim · November 2022

Thank you AnitaJohnson1269 and storable support!! Wish I had known about the Insufficient Notice Fee years ago. Always something new to learn.

Partial Refunds

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