Deleting admin fee that was manually added?

DDP3 · November 2023

So I have a situation where one of my employees accidentally added a custom admin fee of $75.00, back in August of this year.

When I try to go into edit payments and charges, I am now unable to actually delete the fee. I am assuming because it was added months ago?

Is there anyway for me to get this fee removed so i can process an accurate refund? Maybe thru corporate center or myhub? I am stuck trying to figure out a way to get this $75 back to her.

Any help is appreciated, thank you.

ESS · November 2023

If it won't let you delete the fee, you might have to apply a credit to get rid of it.

DDP3 · November 2023

Damn. Yeah its not that I just need it credited. I need the actual money put back in the system for her to receive the correct refund. Essentially we took the $75.00 and even if we credit the entire fee, it does not change the amount of the refund, just saves it into the account as a waived late fee.

Would the only solution then be to offer the difference in petty cash at this point? @ESS

ESS · November 2023

DDP3 said:

Damn. Yeah its not that I just need it credited. I need the actual money put back in the system for her to receive the correct refund. Essentially we took the $75.00 and even if we credit the entire fee, it does not change the amount of the refund, just saves it into the account as a waived late fee.

Would the only solution then be to offer the difference in petty cash at this point? @ESS

Ouch, yeah. Give it to her in petty cash and make a note of it.

storable_support · November 2023

Hi @DDP3 - Please give our support team a call to troubleshoot this. We'd love to take a look at the account in question before suggesting a course of action as there are a few factors here.

DDP3 · December 2023

for anyone who was wondering;

I contacted sitelink support, explained the situation, and after some investigating we were finally able to find a solution. So as it turns out, the section in the move out screen "waive ALL fees after move out" is actually a bit misleading.

Due to it being a manually added admin charge, the system does not recognize it as a "fee" therefore I had to go back into the payment screen - credit/waive the fee myself, and then proceed back into the move outs where it would finally show the correct amount to refund.

Thank you @storable_support

Deleting admin fee that was manually added?

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