e-sign??
igotthisnow
Registered User ✭✭✭
I'm finding the new e-sign more cumbersome than than the previous version. I've used the Topaz signature pad for in office rentals with no issues, yet it's support in the new e-sign has been discontinued:/ Why? Also, customers seem to be needing more help with the sign steps with online rentals. The update seems to have made things more complicated..not easier. We're in a mobile society lets keep it simple please.
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Comments
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We use opentech kiosks which utilizes Sitelink e-sign for the on-screen rental agreements, ever since the update the rental fails at the point of signature and doesn't display any agreement or on-screen options for the tenant so it just times out and doesn't give them the unit number, receipt or gate code.0
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A better option would have been a beta test with a few signifant operators before the forced rollout. ie:CrowdStrike
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MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
Yeah, that would be great. But they never do that with anything they push out, sadly.igotthisnow said:A better option would have been a beta test with a few signifant operators before the forced rollout. ie:CrowdStrike1 -
SiteLink did a great job of fixing e-sign! It's intuitive and smooth on both ends...0
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I would like the option to still use Topaz pad.. it works fine for us.. I worried a older employee will only be more confused working tablet.0
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I was just updated to esign today and its a complete mess. My entire agreement is just a garbled mess. Why is sitelink switching everyone over when this system is obviously not ready or thoroughly tested? I have to get a actual signatures in person right now because its completely broken.
@storable_support1 -
@teesee150 - We are so sorry to hear that the new esign update is giving you trouble and apologize for any frustration this has caused. We recommend running a live update (instructions here: https://support.sitelink.com/hc/en-us/articles/4418865738007-How-do-I-run-a-Live-Update) and then rebooting your computer. If that doesn't work, please give us a call so we can take a look and troubleshoot further.
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Yes, the Topaz was a great feature...1
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I tried it for the first time this morning. I have run a Live Update. We have an android tablet that I log into to do signatures. It comes up and then says the tab has crashed.0
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Sitelink has provided another GREAT update LOL. However, I am experiencing issues with the iPad crashing, requiring multiple refreshes for documents to appear. It is frustrating that they claim this update enhances transparency in the signing process. A visit to any hospital will reveal how one often signs away important rights without thorough understanding.
It would be interested to know who conceived this great idea.0 -
Wow! They should put everyone back on the original esign. No one had issues...
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@Imbus - We have resolved the issue that was preventing tenants from using e-sign on Apple devices running iOS 18. Apple device users can now proceed with e-signing documents as normal.Thank you for your patience while we addressed this issue.
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