Lag??

ESS · January 2025

Is SiteLink lagging for everyone else or just me? When I'm trying to use the desktop mode, it takes forever to load and then says not responding and asks if I want to wait or restart the program. I always have to restart. It takes me about 20 minutes just to take a payment. When I go on My Hub, no issues.

Edited to add: it's been doing this since yesterday

ESS · January 2025

Now my screen is stuck on this for the past 20 minutes since being kicked off again.. @storable_support any insight?

Image: https://us.v-cdn.net/6029665/uploads/editor/d5/6xu1dmd4nd03.png

storable_support · January 2025

@ESS Sorry to hear you're experiencing these issues! Based on what our team has seen, some larger sites with a lot of data may experience delays at the "copying data" step during the initial login, but subsequent logins should be much faster. Since this has been happening since yesterday and is impacting your ability to process payments, I'd recommend working with our support team—they can check for any underlying issues and help troubleshoot.

If you’d like, DM me your name, facility, and email address, and I can check if we already have a case open for you. Otherwise, you can reach out to support directly at (919) 865-0789 (option 9) or email support@sitelink.com.

Let us know if there's anything else we can do to assist!

ESS · January 2025

storable_support said:

@ESS Sorry to hear you're experiencing these issues! Based on what our team has seen, some larger sites with a lot of data may experience delays at the "copying data" step during the initial login, but subsequent logins should be much faster. Since this has been happening since yesterday and is impacting your ability to process payments, I'd recommend working with our support team—they can check for any underlying issues and help troubleshoot.
If you’d like, DM me your name, facility, and email address, and I can check if we already have a case open for you. Otherwise, you can reach out to support directly at (919) 865-0789 (option 9) or email support@sitelink.com.
Let us know if there's anything else we can do to assist!

I just did another defrag, it had failed a couple times, but it was finally successful! It's working properly now. Spoke too soon....it is working, but still lagging, but not nearly as long as before.

woodrowhendrix · 3:25AM

I’ve been wondering about this too. If My Hub is working normally but the desktop mode is taking 20 minutes just to process a payment and repeatedly becomes unresponsive, it sounds like the issue may be specific to the desktop application rather than the internet connection. It would be helpful to know if other users are experiencing the same thing or if there’s been any recent update or maintenance affecting SiteLink. Hopefully there’s a fix soon because that kind of delay makes normal payment processing extremely difficult.

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