"Unwanted" Online Rental

JulieAton · September 2020

How do you deal with Online Rentals that you won't rent to. Previous bad tenants, criminals, bad credit etc? In 6 months I have only had one and I managed to creatively get out of it- she was wanting to store items that didn't belong to her. They belonged to her father who was on the front page of the newspaper for drug dealing. I was able to log in to my Virtual Terminal (Sage Processing) and void her payment. The online rental tonight is a similar scenario. Rented two 10x15 spaces. Unfortunately I am at home and don't have my log in info for the Virtual Terminal. I don't think there is anyway in Sitelink to reverse or credit their card payment.

Orkocean · September 2020

If the payment has not had a daily closed performed yet that its part of you can go in to adjustments, pull up that account and delete the payment which will give you the torsion of refunding it back to their credit card. If a daily close its a part of has been done then you need your sage login

JulieAton · September 2020

Adjustments- Void. But I can't issue refund on card because I don't have the card number.

JulieAton · September 2020

Was able to issue a credit on their card through Sage Virtual Terminal. Next step would you process a move out or delete the account in adjustments?

MamaDuke7 · September 2020

JulieAton said:

Was able to issue a credit on their card through Sage Virtual Terminal. Next step would you process a move out or delete the account in adjustments?

I would just delete the account.

JulieAton · September 2020

Thanks Mama! That is what I did. Then it showed up as reserved in Lead 2 Lease.

JulieAton · September 2020

Guess what? The gate codes were not deleted from my system. My guess is when deleting an account it doesn't delete the gate codes. I actually need to research the option of withholding gate codes for online rentals because I am pretty sure I have it set up that way. HMMMMMMMM

MamaDuke7 · September 2020

Oh no. That's a problem. Thankfully deleting accounts is a rare occurrence!

AdditionalAttic · March 13

JulieAton said:

Guess what? The gate codes were not deleted from my system. My guess is when deleting an account it doesn't delete the gate codes. I actually need to research the option of withholding gate codes for online rentals because I am pretty sure I have it set up that way. HMMMMMMMM

Hello. Did you find the option of withholding gate codes for online rentals? I want to have tenants come into the office prior to accessing property to be sure everything is filled out correctly. And how do we get them to sign addendums?

GlenMark · March 13

This is something I've asked about once before... a blacklist. I have managed to avoid renting to individuals who have come in thinking I wouldn't remember them. However, we have other office staff who might not know who NOT to rent to. And coming up with a spreadsheet is too time-consuming when you have someone at the desk ready to rent.

I know its asking a lot--coding, etc. But I think when you type in a first/last name, or a DL number and it registers as a blacklisted person, a window or prompt or something should come up saying "DO NOT RENT!"

If we're paying increased amounts of SiteLink, shouldn't we really start getting our money's worth out of it?

GM_SJ_BSS · March 14

AdditionalAttic said:

JulieAton said:

Guess what? The gate codes were not deleted from my system. My guess is when deleting an account it doesn't delete the gate codes. I actually need to research the option of withholding gate codes for online rentals because I am pretty sure I have it set up that way. HMMMMMMMM

Hello. Did you find the option of withholding gate codes for online rentals? I want to have tenants come into the office prior to accessing property to be sure everything is filled out correctly. And how do we get them to sign addendums?

If you prefer tenants to come into the office before accessing your facility when they’ve moved in online, you can edit your Web Template settings to withhold tenants’ gate codes. This ensures that they physically come into your office to obtain their gate code before they can access their storage unit or set up their account.

To withhold gate codes:

From Corporate Control Center, access Website and Web Template Setup.
Select the location you’d like to edit and click Next.
Click the Web Template eCommerce Gateway tab.
Within that tab, access the Rules tab.
Under the Tenant Information heading, check the box next to Withhold gate code for online move-ins and require tenants to use their gate code (not phone number) when creating payment portal accounts.

6. Click Save.

After you’ve edited your settings, any tenant who moves in online will have to make contact with the office at that location in order to obtain their gate code. Their confirmation will tell them to contact your office for their gate code.

"Unwanted" Online Rental

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