credit card declined - never seen this reason before.

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GM_SJ_BSS
GM_SJ_BSS Registered User ✭✭✭
I have a tenant with two units.  She has been paying the units with the same card for almost a year.  Suddenly when I try to run the payment it is being declined.  I even tried running the payments separately and it stills declines with this reason code: 
Msg: Payment failed to process: 
Payment could not be processed. CODE: "withdrawal_limit_exceeded". Please contact Storable Merchant Support.
So I contacted Storable and they said it was an issue with the tenant's bank, the tenant claims her bank said its an issue with us.  Has anyone else had this happen?

Answers

  • jimbo1956
    jimbo1956 Registered User ✭✭
    I have seen it several times--never was able to find out what it is either
  • BusyProperties
    BusyProperties Registered User ✭✭✭
    When I have had that they had hit their daily limit. When I ran it the next morning, it was perfectly fine! 
  • MamaDuke7
    MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
  • dperry
    dperry Registered User ✭✭
    What is the contact information for Storable Merchant Support? 2 things have come up. Having issues with a void that didn't get voided and a card declined  autopay saying CODE: missing_to_account.
  • MamaDuke7
    MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    dperry said:
    What is the contact information for Storable Merchant Support? 2 things have come up. Having issues with a void that didn't get voided and a card declined  autopay saying CODE: missing_to_account.
    919-865-0789 Option 5
  • dperry
    dperry Registered User ✭✭
    Is there a list of phone numbers and email addresses for Storable Merchant Services that I can get? Thank you!
  • storable_support
    storable_support Registered User, Registered Moderator, Community Manager ✭✭✭✭✭
    @dperry In addition to the phone number @MamaDuke7 shared (thank you!), you can also contact us at sitelinkmerchantsupport@storable.com 

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