credit card declined - never seen this reason before.

GM_SJ_BSS · May 10

I have a tenant with two units. She has been paying the units with the same card for almost a year. Suddenly when I try to run the payment it is being declined. I even tried running the payments separately and it stills declines with this reason code:
Msg: Payment failed to process:

Payment could not be processed. CODE: "withdrawal_limit_exceeded". Please contact Storable Merchant Support.
So I contacted Storable and they said it was an issue with the tenant's bank, the tenant claims her bank said its an issue with us. Has anyone else had this happen?

jimbo1956 · May 10

I have seen it several times--never was able to find out what it is either

BusyProperties · May 12

When I have had that they had hit their daily limit. When I ran it the next morning, it was perfectly fine!

MamaDuke7 · May 28

@storable_support

dperry · July 1

What is the contact information for Storable Merchant Support? 2 things have come up. Having issues with a void that didn't get voided and a card declined autopay saying CODE: missing_to_account.

MamaDuke7 · July 1

dperry said:

What is the contact information for Storable Merchant Support? 2 things have come up. Having issues with a void that didn't get voided and a card declined autopay saying CODE: missing_to_account.

919-865-0789 Option 5

dperry · July 2

Is there a list of phone numbers and email addresses for Storable Merchant Services that I can get? Thank you!

storable_support · July 2

@dperry In addition to the phone number @MamaDuke7 shared (thank you!), you can also contact us at sitelinkmerchantsupport@storable.com

BusyProperties · July 10

@dperry can you let us know what you found out? I had another 2 days ago & it was not a daily limit issue

credit card declined - never seen this reason before.

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