credit card declined - never seen this reason before.
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GM_SJ_BSS
Registered User ✭✭✭
I have a tenant with two units. She has been paying the units with the same card for almost a year. Suddenly when I try to run the payment it is being declined. I even tried running the payments separately and it stills declines with this reason code:
Msg: Payment failed to process:
Msg: Payment failed to process:
Payment could not be processed. CODE: "withdrawal_limit_exceeded". Please contact Storable Merchant Support.
So I contacted Storable and they said it was an issue with the tenant's bank, the tenant claims her bank said its an issue with us. Has anyone else had this happen?
So I contacted Storable and they said it was an issue with the tenant's bank, the tenant claims her bank said its an issue with us. Has anyone else had this happen?
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Answers
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I have seen it several times--never was able to find out what it is either1
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When I have had that they had hit their daily limit. When I ran it the next morning, it was perfectly fine!2
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MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
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What is the contact information for Storable Merchant Support? 2 things have come up. Having issues with a void that didn't get voided and a card declined autopay saying CODE: missing_to_account.0
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MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭dperry said:What is the contact information for Storable Merchant Support? 2 things have come up. Having issues with a void that didn't get voided and a card declined autopay saying CODE: missing_to_account.0
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Is there a list of phone numbers and email addresses for Storable Merchant Services that I can get? Thank you!0
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@dperry In addition to the phone number @MamaDuke7 shared (thank you!), you can also contact us at sitelinkmerchantsupport@storable.com
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